Privacy policy
TKT Systems Ltd respects your privacy and is committed to protecting your personal data. This policy sets out how we collect, use, share and protect your information when you use our platform and services, in accordance with the Data Protection and Privacy Act, 2019 of Uganda.
In force 4 June 2025 · TKT Systems Ltd
Who we are
The company behind Ticket.ug.
TKT Systems Ltd, Plot 67A, Spring Road, Bugolobi, Level 2, The Guardian Building, Kampala, Uganda. info@ticket.ug
We operate Ticket.ug, a white-label platform offering mobile-first ticketing, NFC-enabled access control, and analytics tools for event organisers and ticket buyers.
What we collect, and why
Five kinds of data, each with a reason.
- Account information
Examples
Name, email, contact
Purpose
Account creation, login, customer support
- Event data
Examples
Event name, location, time, ticket types
Purpose
Event creation, listings, promotion
- Customer data
Examples
Ticket buyer information — name, email, payment
Purpose
Processing transactions, sending tickets, fraud prevention
- Usage data
Examples
Pages visited, clicks, session duration
Purpose
Improving our services, usage analytics
- Device information
Examples
IP address, browser, operating system
Purpose
Security, analytics, troubleshooting
How we use your information
Each purpose, and the law that permits it.
- To provide services, such as ticketing and access
Legal basis under Ugandan law
Performance of contract
- To process payments securely
Legal basis under Ugandan law
Legal obligation
- To send service-related notifications
Legal basis under Ugandan law
Legitimate interest
- To check an email address can receive your tickets
Legal basis under Ugandan law
Performance of contract
- To send marketing
Legal basis under Ugandan law
Consent — opt-in only
- To detect and prevent fraud
Legal basis under Ugandan law
Legitimate interest
- To comply with legal obligations
Legal basis under Ugandan law
Legal obligation
Data security
What protects it, and what happens if that fails.
We protect your data with:
- TLS/SSL encryption.
- Role-based access control.
- Two-factor authentication for administrative access.
- Regular audits and vulnerability scans.
- Staff training in data protection.
If there is a breach. We will notify affected users and the Personal Data Protection Office in Uganda within 72 hours of a data breach, as the law requires.
How long we keep it
While your account lives, or the law requires.
We retain personal data:
- For as long as your account is active.
- As necessary for legal or contractual obligations.
- Or until you request deletion, subject to legal exceptions.
We securely delete or anonymise data that is no longer needed.
Your rights
Eight of them, and how to use one.
Under Ugandan data protection law you have the right to:
- Access your data.
- Have it corrected.
- Have it erased.
- Object to its processing.
- Restrict its processing.
- Data portability.
- Be informed.
- Lodge a complaint.
To exercise any of these, email info@ticket.ug. We will respond within 30 days.
Children's privacy
Not directed at under-18s.
Our services are not directed at children under 18. We do not knowingly collect data from minors unless a parent or guardian provides verifiable consent.
If you believe a child has provided us personal data without consent, contact info@ticket.ug.
Changes and contact
How you will hear about an update.
We may update this policy from time to time. If major changes occur we will notify you by email or by a notification on the platform.
TKT Systems Ltd, Plot 67A, Spring Road, Bugolobi, Level 2, The Guardian Building, Kampala, Uganda. info@ticket.ug